Workshops

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Positive Intelligence for Teams
Beyond Active Listening
Brainstorm Boost
Say "Yes!" Improv Workshop

Are you the listener you want to be? Would others agree?

Most of us assume we’re good listeners and that the problem lies with other people. Beyond Active Listening asks participants to look more closely at how they listen, what they retain, what they miss, and why it matters. The workshop draws on Kym’s award-winning book, Head, Heart & Hands Listening in Coach Practice, and introduces the 3H Model. It covers three distinct ways of listening, each with its own strengths and blind spots. Through discussion, paired practice, and hands-on activities, your team will gain useful, actionable insight into their listening skills, challenges, biases, and strengths. Workshops are available in person or as live virtual sessions, and both formats are built for real participation rather than passive watching.

 

The Program

  • Take an honest inventory. Participants reflect on their default listening habits and compare how they think they listen with how they actually do.
  • Learn the 3H Model. Explore Head, Heart, and Hands listening, what each one notices, and what each one tends to overlook.
  • Practice in real conversations. Paired and small-group exercises let people try each mode and notice the difference it makes, both as the speaker and as the listener.
  • Match the mode to the moment. Teams work through real workplace scenarios to choose the listening style each situation calls for.

 

What You Get

  • A workshop of 2 to 4 hours, delivered in person or as a live virtual session
  • Facilitation by the author of the 3H Model
  • Clarity on which listening styles you use or neglect at work, and why it matters
  • A stronger connection to emotional intelligence (EQ)
  • Better judgment about which listening style fits each situation
  • Greater relational impact, leading to better workplace outcomes

 

Suitable Groups

  • Leadership and management teams
  • Client-facing and professional services teams
  • Healthcare and care teams
  • HR, coaching, and people-development professionals
  • Teams working through conflict, change, or rapid growth
  • Hybrid and remote teams who want to listen better across screens
Beyond Active Listening team training

Hear From a Client

  • Dr. Lisa Steele, DBA, CHSE, MPH Assistant Provost, Experiential Learning Center Director of Simulated Studies, Physical Therapy Pacific Northwest University of Health Sciences

    Kym Dakin delivered an exceptional training based on her book, Head, Heart and Hands Listening in Coach Practice. This hands-on workshop allowed our team to dive deep into their personal listening styles, surfacing both strengths and areas for growth. By establishing this awareness, Kym provided our simulation unit with the tools needed to excel in their key job functions. More importantly, it has laid a vital foundation for future professional development, directly enhancing our collaboration and overall operational efficiency.

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