Are you the listener you want to be? Would others agree?

Most of us assume we’re good listeners and that the problem lies with other people. Beyond Active Listening asks the audience to look more closely at how they listen, what they retain, what they miss, and why it matters. The keynote draws on Kym’s award-winning book, Head, Heart & Hands Listening in Coach Practice, and introduces the 3H Model: three distinct ways of listening, each with its own strengths and blind spots. Short partner exchanges and live reflection keep the room engaged, and people leave with honest, actionable insight into their own listening skills, challenges, biases, and strengths.

The Program

• The listening gap. Why we rate ourselves as better listeners than the people around us do, and what that gap costs.

• Head, Heart, and Hands. The three modes of the 3H Model, what each one notices, and what each one tends to overlook.

• Try it in the room. Quick partner exercises let the audience feel the difference between the modes as both the speaker and the listener.

• Match the mode to the moment. Practical guidance for choosing the right kind of listening at work.

What You Get

• An engaging, interactive keynote, in person or live virtual

• A presentation by the author of the 3H Model

• Clarity on which listening styles we use or neglect at work, and why it matters

• A stronger connection to emotional intelligence (EQ)

• Better judgment about which listening style fits each situation

• Greater relational impact, leading to better workplace outcomes

Suitable Groups

• Conferences and professional association meetings

• Leadership retreats and all-staff gatherings

• Healthcare, coaching, and HR audiences

• Client-facing and professional services organizations